![]() They are likely to experience reduced wait times and can plan their visit accordingly. They can open or close checkout lanes or service desks in response to the number of people waiting and arrange for more staff to work during peak hours.įor retailers, queueing systems make it more convenient for customers to checkout. Queueing systems allow patients to maintain safe social distancing.Īccurate real-time queueing data allows businesses to adjust staffing levels to meet actual demand. Reducing the number of people in line limits the risk of infection from viruses, which is essential in healthcare and medical settings. Managing the flow of visitors via queueing systems is essential for both operational and legal reasons. Many businesses are operating under guidelines that restrict the number of customers on the premises. ![]() Here are some of the most common advantages for businesses: Industries all over the world can enjoy the benefits of a queueing system such as Ombori Grid. The queueing system may be integrated with an occupancy control app to provide a fully automated system.īenefits of Using a Queueing System: For the Business Upon arrival, the customer presents the confirmation to staff, who use a reader to scan the customer’s phone or printed ticket, or they can check it manually. When the customer’s appointment time grows near, or they approach the head of the queue, they receive a notification to proceed to the premises, which minimizes their on-site wait time. Then they wait where they choose: in their car, at home, or in another business. When a customer has booked an appointment, they receive a confirmation on their mobile device or a printed ticket that includes the location and time. Customers select a specific time slot or request the next available slot in the virtual queue. ![]() Most systems, including the Ombori Queueing System, have four main features that streamline this process:Ĭustomers reserve a place in line via online booking, a dedicated ticketing station, or a mobile device using a QR code displayed on a printed poster or digital signage. Queueing systems can be used in various settings, including the following: They incorporate digital solutions to streamline the check-in process and use technology to enhance the overall customer experience. Queueing systems provide an easy way for businesses to manage customers by reducing or eliminating long lines. ![]() With that know-how under your belt, you’ll be ready to implement virtual queuing into your attraction, improve your guests’ experience and maximise your revenue.Virtual queues, mobile ticketing, physical paper tickets from kiosks, online pre-booked visits, and occupancy control - all in a single streamlined flow that is easy to use and quick to roll out to multiple locations. Drive spending to other channels, such as retail and food outlets.Improve accessibility for your guests with disabilities.Eliminate guests’ #1 source of friction.How to design an optimal virtual queuing strategyĪfter reading the guide, you’ll know how to:.Whether a virtual queuing system is the right choice for you.What a virtual queuing system is and how it can benefit your attraction.To take out some of the frustration, you’ve got to manage your guests’ expectations and minimise wait times. If they’ve only booked a short visit, this can really take away from their experience. Can you blame them? At popular attractions, lines can exceed a 100-minute waiting time, meaning some guests make it on less than six rides a day. Over 60% of guests believe that long queues are the worst thing about visiting attractions. It takes up exploration time and causes uncertainty.
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